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Privacy Policy

Last Updated: July 10, 2026

Bridge Haven Memory Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://mybridgehaven.com/) or use our services.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

Personal Data

Personally identifiable information, such as your name, email address, phone number, and any other details you voluntarily provide to us when you complete our contact or inquiry forms (such as our “Get Started” or “Book a Tour” forms).

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the website and improve your experience. For detailed information on the cookies we use and your choices regarding them, please refer to our Cookie Policy.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

  • Respond to your customer service requests, inquiries, or form submissions.

  • Schedule tours and manage consultations for our memory care campus.

  • Monitor and analyze usage and trends to improve your experience with the website.

  • Deliver targeted information, newsletters, or updates about our community (with your consent where required).

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations, including:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as website hosting (Floryhost), IT support, email deliverability, and analytics tools.

  • Embedded Third-Party Content: Our website features embedded content (such as YouTube videos). These third-party websites may collect data about you, use cookies, and monitor your interaction with that embedded content if you have an account and are logged in to those websites.

4. Security and Data Retention

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, address your inquiries, or comply with legal obligations.

5. Your Rights Regarding Your Information

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.

  • The right to request that we correct any inaccurate or incomplete data.

  • The right to request the deletion or erasure of your personal data.

  • The right to object to or restrict our processing of your data.

To exercise any of these rights, please contact us using the information provided below.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  • Email: office@mybridgehaven.com

  • Address: 1701 Research Park Drive, Lawrence, KS 66047

  • Phone: (785) 371-1106